Shipping policy

Last updated: October 27, 2026
Outv sells digital items only. Nothing is shipped and no shipping fees apply. This policy explains how and when the username you buy is delivered.

How delivery works

• Order confirmation. Your order is confirmed when payment is received. You receive a confirmation at the email address used at checkout.
• Your specialist contacts you. A transfer specialist writes to you at the email address used at checkout (or in chat, if you prefer) to confirm the account that will receive the username. If you entered a delivery account in the cart, we use it.
• Live transfer. In a short live session (about 15 minutes) we release the username and you claim it on your account right away, so it is never left public. Alternatively, we hand over the access details of the account that holds the username, with the instructions to secure it.
• Secure the account. We help you update email, password and two-factor authentication.

With the "Swap onto your current account" add-on, we move the username onto the account you already use: our specialist needs temporary access to that account for up to 24 hours, arranged with you after the order.

When delivery is complete

Delivery is complete when the username is active on the account you designated, or when the access details have been sent to you, whichever comes first. We transfer a username only to the account designated by the buyer of the order. After delivery we may ask you to confirm that you received the username.

Timelines

• We prepare the transfer within 72 hours of payment confirmation; most transfers are completed within 24 hours, and many take less than an hour.
• With the Priority delivery add-on, we prepare your transfer within 24 hours. If we miss the deadline, we refund that fee.
• Some platforms limit how often a username can be changed. If that applies to your account, we keep the username reserved for you until you can switch.
• The live session takes place at a time agreed with you; the timeline depends on your availability for it.

What you need

• An account on the platform that will receive the username.
• Access to that account's email and login.
• About 15 minutes for the live session.

Delivery records

For every order we keep a record of the delivery: the account that received the username, the date and time of the transfer, whether access details were sent, and our communications with you. These records prove delivery, including to the payment provider and your card issuer if a payment is disputed.

If we cannot deliver

If we cannot complete the transfer for any reason, you receive a full refund, as described in our Refund Policy. You can also cancel for a full refund at any time before the transfer starts.