Terms of service

Last updated: October 27, 2026
These Terms of Service ("Terms") govern your use of this store and every purchase you make from Outv ("Outv", "we", "us"). The seller's details are in our Legal Notice and Contact Information. By placing an order you agree to these Terms, to our Refund Policy, our Delivery Policy and our Privacy Policy. The version in force at the time of your order applies to that order.

1. What we sell

Outv sells usernames ("handles") that it owns or controls on third-party platforms, together with a guided transfer service, and optional add-on services. A username is a digital item: nothing is shipped. Outv is an independent company and is not affiliated with, endorsed or sponsored by Instagram, TikTok, X, YouTube, Snapchat, Telegram, Twitch, Discord or any other platform. Outv is not a marketplace: every username is sold by Outv directly, never by third-party sellers.
What you buy is the username shown on the product page, on the platform shown on that page. Followers, content, reach, engagement or any commercial result are not part of the sale.

2. Orders, prices and payment

• Prices are fixed and shown in US dollars on each product page and in the cart. Any taxes are shown at checkout before you pay.
• Payments are processed by Shopify Payments with the methods offered at checkout (cards and digital wallets such as Apple Pay and Google Pay). We never see or store your full card number.
• Each username exists only once. It is reserved for you when your order is placed and paid; if the same username was sold to someone else a moment earlier, the checkout will not let you complete the purchase.
• If an error in a price or listing is discovered before the transfer, we contact you and you may cancel for a full refund.

3. Confirmations and electronic signature

Before you can open the checkout, the cart asks you to confirm each of the following statements by ticking it, and to type your full name as your electronic signature:

• that you are placing the order yourself and are the holder of the payment method you will use;
• that you are buying the named username, on the named platform, at the stated price, of your own free will, that you understand it is a digital good handed over through a guided transfer, and that you accept these Terms, the Refund Policy and the Privacy Policy;
• that the order is fulfilled once the username has been transferred to you and you have received the access details;
• that, if you open a chargeback or payment dispute, Outv may use the data collected about the order as evidence for the payment provider, the payment processor and your card issuer.

The exact text you confirmed, the time of each confirmation, your typed signature, the version of these legal texts and technical information about the device and browser used are stored with your order, together with the IP address recorded by the checkout. Your typed name is your electronic signature.

4. Transfer and delivery

After payment, a transfer specialist contacts you at the email address used at checkout to confirm the account that will receive the username. We then move the username to the account you designate, or hand over the access details of the account that holds it, with instructions to secure it. Timelines and steps are described in our Delivery Policy.
Delivery is complete when the username is active on the account you designated, or when the access details have been sent to you, whichever comes first. You must provide accurate details and follow the instructions we send you. We transfer a username only to the account designated by the buyer of the order. From delivery, the username and the account are your responsibility.
To protect cardholders against fraud, we may ask you to confirm your identity or your control of the payment method before the transfer (for example by replying from the email address used at checkout). If this cannot be confirmed, we may cancel the order and refund it in full.

5. Ownership

The username becomes yours on delivery, provided the payment for the order has been received and is not reversed. If the payment is reversed, charged back or otherwise not received, we may recover the username and any access we handed over.

6. Add-ons

Add-ons are optional services bought for a specific username in the same order. Their price is shown in the cart before checkout; add-ons priced as a percentage are calculated on the price of the username they belong to.

• Swap onto your current account: we move the username onto the account you already use. Our specialist needs temporary access to that account for up to 24 hours and arranges it with you after the order. You must give us the account's current @ and a contact.
• Priority delivery: we prepare your transfer within 24 hours instead of 72. If we miss the 24-hour deadline, we refund this fee.
• 30-day guarantee: for 30 days from delivery it covers anything that happens to the username — for example loss of access, recovery by a previous holder or loss of the name — and we restore the username or, if that is not possible, refund the price you paid for the username. It does not cover bans, suspensions, restrictions or removals of any kind by a platform, for any reason. To use it, write to us with your order number within the 30 days.
• 1 year of support: a specialist on call for 12 months after delivery for security help, settings and account questions. Support only: it does not cover the username.
• Guided onboarding, Brand kit, Price lock & first refusal: as described in the cart when you add them.
• Cross-platform availability: we check and try to secure the same @ for you on other platforms. This service is non-refundable if we can't obtain any.

7. Refunds and cancellation

Refunds and cancellation are governed by our Refund Policy. In short: full refund if we cannot complete the transfer; full refund if you cancel before the transfer starts; after delivery the sale is final, except under the 30-day guarantee if you bought it, or where the law requires otherwise.

8. Payment disputes and chargebacks

If something is wrong with your order, contact us first: we answer every request and refund in the cases described in our Refund Policy. A chargeback is not a way to request a refund for an order that was delivered.
If you open a chargeback or payment dispute, we will share the records of your order with Shopify Payments, the payment processor and your card issuer as evidence, including your identity and contact details, the confirmations and signature given in the cart, IP addresses, device and browser information, timestamps, communications and delivery records. A chargeback filed for an order that was delivered may lead to the recovery of the username as described in section 5.

9. Your responsibilities

You agree to use the username lawfully and in line with the rules of the platform where it is registered, and not to use it for impersonation, fraud, spam or trademark infringement.

10. Platform rules

Each platform sets its own rules on account names and may change them at any time. Your specialist explains the rules that apply to your username before the transfer, but we cannot control decisions a platform takes about an account after delivery.

11. Liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for it. Nothing in these Terms limits rights you have under consumer protection law.

12. Language, changes and contact

These Terms are written in English; translations are provided for convenience and, in case of difference, the English version prevails to the extent permitted by law. We may update these Terms; the version in force at the time of your order applies. Questions? Write to hello@outv.net.