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Refund Policy

Last updated: September 27, 2026

On this pageFull refund if the transfer failsCancellation before transferAfter deliveryChargebacksHow to request a refund

Full refund if the transfer fails

If we cannot complete the transfer of the username you purchased, you receive a 100% refund to your original payment method.

Cancellation before transfer

You can cancel an order at any time before the live transfer session starts and receive a full refund.

After delivery

Once a username is active on your account, the sale is complete and not refundable, except where consumer law provides otherwise.

Chargebacks

Please contact us before opening a payment dispute: most issues are solved in a few hours. Opening a chargeback for an order that was delivered is not a way to request a refund; in that case we will provide the order records to the payment provider and your card issuer, as described in our Terms of Service.

How to request a refund

Write to [email protected] with your order number. Approved refunds are issued within 5 business days; your bank may take a few more days to show them.

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